Shipping & Orders
✔ Free Shipping on all orders within EU and low shipping costs worldwide.
✔ Orders are processed and shipped within [4] business days (can vsry on your order and if any customization is made on your items)
✔ Tracking information will be provided once your order has been dispatched
✔ Estimated delivery times vary by location
✔ For selected countries, we will contact you personally with an estimated delivery time and tracking details
If you have any questions about shipping to your location, feel free to contact us here.
✔ Adjustments and modifications to existing furs are available upon request
Return & Exchange Policy
We understand that your satisfaction is paramount when investing in luxury fur fashion. If, for any reason, you are not completely satisfied with your purchase, our exchange policy is designed to offer you peace of mind. We strive to make the process straightforward, ensuring that you can shop with confidence.
Our dedication to customer satisfaction means that we are committed to addressing any concerns you may have regarding exchanges. Please do not hesitate to contact our team, and we will guide you through the process with care and attentiveness.
Return & Exchange Policy
✔ We accept exchanges within 14 days of receiving your order.
✔ Items must be unused, unworn, and in original condition, with all tags attached.
✔ Clients may exchange for a different size, style, or store credit.
✖ We do not offer refunds—only exchanges or store credit
✖ Customized and tailor-made pieces are final sale and cannot be exchanged.
✔ Clients are responsible for the return shipping costs for exchanges.
✔ We recommend using a tracked and insured shipping method to ensure the item reaches us safely.
To initiate an exchange, please contact our customer service at our contact page.